I had warranty work done on my Samsung refrigerator. The Samsung experience was not good but I am so glad I asked them to schedule with Pegasus as they were great to work with for the repair. Jerry Ploegert was my repair technician and he provided excellent service. He effectively communicated with me throughout the process from scheduling to explaining the repair that was needed. When he was done he answered all my questions and gave me some great pointers on how to take care of all of my appliances! Thank you Jerry for your professionalism!