• PEGASUS APPLIANCE REPAIR

Terms & Conditions

MOBILE COMMUICATIONS:

Pegasus Appliance Repair wants to keep you informed throughout the entire process of your appliance repair. To do so, we have automated SMS/text messages that occur during the various stages.

You can stop receiving these alerts by following the in-message opt-out instructions. Or reply STOP at any time to unsubscribe. Your subscribed alert(s) will be sent to mobile phone number(s) provided. Receiving alerts is not a condition of service, but will enhance our communications with you during the life cycle of the repair. Message & data rates may apply.

GUARANTEES:

90 day parts guarantee on defective functional parts purchased through Pegasus Appliance Repair.

90 day labor guarantee on labor provided by Pegasus Appliance Repair.

Guarantees cover original compliant/issue. If an compliant/issue arises during the guarantee period and it is not related to the original, new charges may be applicable and a new work order/service ticket will be required.

Customer provided parts installed by Pegasus Appliance Repair carries no part or labor warranty or any guarantee, implied or written. Approval from management is required to proceed with these repair(s)/installation(s) and will be evaluated on a case by case basis.

PARTS:

All parts provided, purchased, and/or installed through Pegasus Appliance Repair are OEM (original equipment manufacturer) parts. We do not use generics or substitutions for our repairs, unless otherwise instructed by the OEM.

Customer provided parts installed by Pegasus Appliance Repair carries no part or labor warranty or any guarantee, implied or written. Approval from management is required to proceed with these repair(s)/installation(s) and will be evaluated on a case by case basis.

DAMAGE WAIVER:

Due to the nature of appliance service & repair, there is risk for potential damage. Any damage incurred to appliance(s), cabinetry, object(s) touching appliance(s), moldings, counters & countertops, basin pan, flooring, floor coverings, etc. when mobilizing your appliance for, and in performance of, the service & repairs requested, will be the responsibility of the owner/tenant & agree to hold harmless Pegasus Appliance Repair & staff. Naturally, we will be as careful as possible.

MAKE ACCESSIBLE:

All appliances shall be made accessible and unencumbered for on-site service and repair prior to technician’s arrival to the service location. Accessibility is outlined in your manufacturer’s owner’s and installation manuals. This includes, but is not limited to: stacked washers and dryers must be unstacked, built-in appliances with trim or casings prohibiting removal or movement of the appliance must be removed, appliances inside tight closets must be either easily movable into an open space or already positioned into a accessible service area, etc.

ESTIMATES:

Estimates are not a final price, but an estimation of work required based on knowledge & discovery at time of estimate. On occasion some issues & solutions may not be evident until initial repairs are started or finished. In these rare cases, an updated estimate will be provided. This pertains to situations where more or less parts &/or more or less labor is needed.

MANUFACTURE WARRANTY & EXTENDED WARRANTIES:

Being dispatched by an OEM (original equipment manufacturer) or a TPA (third party administrator) for warranty or extended warranty coverage does not guarantee a ‘no cost’ visit to the customer. Instances such as, but not limited to, cosmetic/non-functional/environmental/structural/dwelling related venting, plumbing, electrical/etc can cause an OEM/TPA to deny full or partial payment on a claim. In those instances where we know in advance, we will attempt to clarify with the OEM/TPA and the customer. In rare cases where it was not determined in advance and full or partial claim is denied, it is the responsibility of the customer to pay for the cost of repairs/service call. Unresolved monetary balances are the responsibility of the customer.

A bill of sale or proof of purchase may be required to properly file a claim with the OEM or TPA. Please provide us a copy of your bill of sale via text/email or show it to the service technician that visits your location.

FAULTY PAYMENTS:

Customer agrees to: Insufficient funds, NSF, rejected, canceled, false notes, or any other form of bad and/or faulty payment (check, payment card, or domestic currency** rejected by a financial institution) shall incur a $35 processing fee in addition to the balance still owed. Any additional costs, fees, and expenses incurred to recover debt will be applied to the balance still owed. **payment via foreign currency is prohibited